Our Terms & Conditions
We Believe in Clear, Honest Communication
At Hexcodelabs, we know legal terms can feel overwhelming and confusing. That's why we've written ours in plain language that actually makes sense. No hidden surprises, no legal jargon that requires a dictionary – just straightforward information about how we work together.
Here's What You'll Find Below:
What We Do Together
Clear descriptions of our SEO, website, and email marketing services, plus what you can expect from each package.
Transparent Pricing
Exactly what each service costs ($299, $499, or $999 USD) with no hidden fees or surprise charges.
How We Work
Realistic timelines for each project and what we need from you to deliver great results.
Your Privacy Matters
How we protect your business information and comply with Mexican privacy laws.
Why We Have These Terms
We created these terms to protect both of us and make sure we're on the same page from day one. Think of them as our roadmap for a successful partnership – they help us deliver the best possible results for your business while keeping everything clear and professional.
Remember: These terms follow Mexican law (since we're based in Mexico City), and we've designed them to be fair for businesses of all sizes.
Ready to dive in? The detailed terms are right below. And hey, if you have any questions after reading through them, we're just a phone call away!
TERMS AND CONDITIONS OF SERVICE
Last Updated: Wednesday, June 11 2025
1. GENERAL INFORMATION
Hexcodelabs (hereinafter "the Company", "we", "our") is a digital marketing agency incorporated under the laws of Mexico, domiciled in Mexico City, Mexico.
2. ACCEPTANCE OF TERMS
By engaging our services, the Client accepts these terms and conditions in their entirety. If you disagree with any part of these terms, you should not use our services.
3. SERVICES PROVIDED
Hexcodelabs offers the following digital marketing services:
3.1 SEO (Search Engine Optimization)
Basic Package: General Audit & Health Check
Intermediate Package: Deep-dive & In-depth Analysis
Advanced Package: Complete SEO Strategy
3.2 Website Development & Optimization
Basic Package: General Audit & Health Check
Intermediate Package: Deep-dive & In-depth Analysis
Advanced Package: Web & Content Strategy
3.3 Email Marketing
Basic Package: General Audit & Health Check
Intermediate Package: Deep-dive & In-depth Analysis
Advanced Package: Email & Content Strategy
4. PRICING AND PAYMENTS
4.1 Pricing Structure
Basic Package: $299 USD
Intermediate Package: $499 USD
Advanced Package: $999 USD
4. PRICING AND PAYMENTS
4.1 Pricing Structure
Basic Package: $299 USD
Intermediate Package: $499 USD
Advanced Package: $999 USD
4. PRICING AND PAYMENTS
4.1 Pricing Structure
Basic Package: $299 USD
Intermediate Package: $499 USD
Advanced Package: $999 USD
4. PRICING AND PAYMENTS
4.1 Pricing Structure
Basic Package: $299 USD
Intermediate Package: $499 USD
Advanced Package: $999 USD
4. PRICING AND PAYMENTS
4.1 Pricing Structure
Basic Package: $299 USD
Intermediate Package: $499 USD
Advanced Package: $999 USD
4.2 Payment Terms
Payment must be made in advance before services commence
Prices are expressed in US Dollars (USD)
Client is responsible for any banking or transfer fees
No refunds are offered once work has begun
5. CLIENT OBLIGATIONS
5.1 Client must provide timely access to all necessary accounts, platforms, and materials.
5.2 Client must provide accurate and complete information about their business.
5.3 Client must respond to information requests within 48 business hours.
6. DELIVERY TIMELINES
6.1 Delivery timelines vary by selected package:
Basic Package: 5-7 business days
Intermediate Package: 10-14 business days
Advanced Package: 15-21 business days
6.2 Timelines may be extended if Client does not provide required materials timely.
7. INTELLECTUAL PROPERTY
7.1 Hexcodelabs retains ownership of all proprietary methodologies, processes, and tools.
7.2 Reports and analysis delivered to Client become their property upon completion of payment.
7.3 Client retains ownership of all content and materials provided.
8. CONFIDENTIALITY
8.1 Hexcodelab will maintain confidentiality of all Client business information.
8.2 This confidentiality obligation remains in effect for 3 years after service termination.
9. LIMITATION OF LIABILITY
9.1 Hexcodelabs's total liability shall not exceed the amount paid for services.
9.2 Hexcodelabs shall not be liable for indirect, incidental, or consequential damages.
9.3 We do not guarantee specific results, although we strive to achieve the best possible outcomes.
10. PERSONAL DATA PROTECTION
10.1 We comply with the Federal Law on Protection of Personal Data Held by Private Parties.
10.2 Our Privacy Notice is available on our website.
11. CANCELLATION AND TERMINATION
11.1 Either party may terminate this agreement with 15 days written notice.
11.2 Payments made for uncompleted services are non-refundable.
11.3 Client will receive all work completed up to the termination date.
12. MODIFICATIONS
12.1 Hexcodelabs reserves the right to modify these terms with 30 days notice.
12.2 Continued use of services constitutes acceptance of modified terms.
13. GOVERNING LAW AND JURISDICTION
13.1 These terms are governed by the laws of Mexico.
13.2 Any disputes will be resolved in the competent courts of Mexico City, Mexico.
14. FORCE MAJEURE
Hexcodelabs shall not be liable for delays or non-performance due to circumstances beyond our reasonable control.
15. CONSUMER RIGHTS
15.1 In compliance with the Federal Consumer Protection Law, Client has the right to:
Clear and truthful information about services
Detailed billing
File complaints with PROFECO
16. CONTACT
For questions about these terms, contact: Hexcodelabs
Mexico City, Mexico
Email: contact@hexcodelabs.com
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